Customer Support

Customer Support

Provide unique customized and innovative service solutions

Technical Support

The company support product group provides customized and innovative service solutions to our installed base to enhance system productivity and performance throughout the entire product life cycle. The offerings include Spares, Services, Upgrades, Legacy and Refurbished Tools.

Spares
01

Spares

Spares

  • On Time Delivery

    • 7 x 24 response center
    • Local depots

  • Quality and Cost

    • Cost effective, original, high performance parts
    • OEM certified refurbishment service

  • End-of-Life and Obsolescence Management

    • One for one drop in replacement or upgrade kits
    • OEM refurbishment/ exchange/Repair service
    • Domestic spare parts service
Upgrade
02

Upgrade

Upgrade

  • Technology Enhancement

    • On wafer performance improvement
    • Technology nodes upgrades

  • Productivity Enhancement

    • Throughput, MTBC and MTBF improvement
Service
03

Service

Service

  • Global Field Service Support

    • Fast deployment of BEST certified field service engineers
    • Flexible service options :Labor order response service、Service Contracts
    • Project based service: Calibration, Relocation, Recovery, etc.

  • Factory Technical Support

    • Technical support backup by factory engineering teams

  • Software Solution

    • Customized software solution Development